SUPPORT

CUSTOMER SERVICE SUPPORT

Haulmax Tyres is a national brand in business collaboration with over 300  authorised distributors. We have a dedicated team working across Australia, with our valued dealer business partners, to support your brand experience.

Our sales & support team service every region of Australia. Our warehouses are located strategically in every state and territory to facilitate product supply to you via our network.

Our definition of customer service is working with you, in ways that work for you.

We know actions speak louder than words and that your business needs are unique.

The combined knowledge of our dealer network and customer support team in truck and trailer fitments suited to application is immense. We believe in sharing our knowledge and are continuously evolving our products based on innovation inspired through our customers application needs.  

We welcome the opportunity to understand your specific tyre applications whether they be PBS or standard requirements for interstate linehaul or coach, or local urban freight or passenger transport. If you need support – we’ll be there to assist when you need specialist advice.

We are invested in building a collaborative long-term partnership through your local Haulmax Tyres Authorised Dealer. We believe in keeping it local.  That’s why we’ve facilitated Australia’s first truly independent 24/7 tyre service network enabling your local dealer to service you from anywhere in Australia via the Haulmax Wingman Program.

At Haulmax Tyres we say what we mean and mean what we say. We believe in backing local investment in business’ all over Australia. We believe in doing what we say we’ll do – when we say we’ll do it.   

tyre service & TECHNICAL SUPPORT

We like talking tyres – and we like solving problems.

We have an extensive team of tyre experts based all over Australia who have specialities in various areas of tyre usage and performance.

The Haulmax Tyres team are passionate about ensuring you get the most out of your tyres. We understand the importance of tyre maintenance health checks & technical support in preventing or resolving issues and building strong long-term customer brand relationships.

We exist to ensure you get the most out of your tyres, with the after sales support you need. If we don’t know the answer individually – there is someone in our team who does. 

We work as a team and are here to help you by phone, e-mail, social media or in person.

GUARANTEE

WE STAND BEHIND OUR PRODUCT.

Haulmax Tyres offer a high industry standard guarantee for our product range. Our product guarantee ensures you have the backing of a comprehensive manufacturing and component fault coverage.

We back our products in fit for purpose applications and will support you in the event of a fault when tyres are used within the Haulmax Tyres design parameters.

Your Haulmax Tyre product is guaranteed to be free from defects in manufacturing quality and free from component faults during the guarantee period. Defects that occur within this guarantee period, under normal use and care, will be replaced at our discretion.

As the manufacturer of Haulmax Tyres products, Australian Tyre Traders will handle all service, guarantee, warranty and replacement affairs. In the event of a claim please either contact your authorised Haulmax Tyre dealer or contact us directly. We will facilitate the entire warranty process in conjunction with your dealer, ensuring you receive the very best customer service experience during the claim process. 

All evaluation tyres are covered by a lower CPK guarantee  to provide peace of mind that your operating costs will be reduced.

LOWER CPK GUARANTEE

 WE STAND BEHIND OUR CUSTOMERS.

All evaluation tyres are covered by a lower CPK guarantee to provide piece of mind that your operating costs will be reduced.

Haulmax Tyres will guarantee at least 10% lower CPK than tyres currently used on your equipment.

WARRANTY

We understand that world-class design and robust manufacturing processes are important. That is why our Haulmax Tyre range has been designed to perform in the harshest Australian road conditions.

Haulmax Tyres offer an uncompromised Lifetime Free Replacement Guarantee on all ATT range steel radial truck and bus tyres. This guarantee covers all manufacturing and componentry faults.

Experience peace of mind, whatever the job, Haulmax Tyres has got you covered.